Refund and Returns Policy - thekurulus.com

Overview

At The Kurlus, customer satisfaction is our top priority. Our refund and return policy lasts 7 days from the date of delivery. If 7 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return:

The item must be unused, unopened, and in the same condition that you received it.
It must be returned in its original packaging along with a valid receipt or proof of purchase.

Non-Returnable Items

Due to the nature of our products, the following items cannot be returned or refunded:

Perishable food items (Chutney, Majoon, Nuts & Honey, Peanut Butter, Pickle, Shilajit, Talbina).
Items that have been opened, consumed, or tampered with.
Products purchased on sale or discount.
Gift cards and promotional items.

Refunds

Once we receive and inspect your return, we will notify you by email about the approval or rejection of your refund.

If approved, your refund will be processed within 5–7 working days and credited to your original method of payment (or issued as store credit).
If rejected, you will be informed with a clear reason.

Late or Missing Refunds

If you haven’t received your refund yet, first check your bank account again.
Then contact your bank, as processing times may vary.
If you still haven’t received your refund after 7 working days, please contact us at Kurulusshop@gmail.com.

Exchanges

We only replace items if they are defective, damaged, or incorrectly shipped.
If you need to request an exchange for the same product, please email us at Kurulusshop@gmail.com and send your item to:

Doburji Araiyan, Near Gulshan-e-Iqbal Park, Sialkot, Zip Code 51310

Shipping Returns

To return your product, please mail it to the address above.
Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable.
If you receive a refund, the original shipping cost will be deducted from the refund amount.
For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.